08
DELIVERY STANDARDS — EVERY RUN IS AUDITED AGAINST THESE

The rulebook.

Eight rules every walker is held to and every client can hold us to. Each one is checked by something you can see — a trace, a photo, a tally — never by trust alone.

8 RULESENFORCED BY GPS + AUDITSPUBLIC SINCE DAY ONENO EXCEPTIONS ✓
01

GPS on, every run

No trace, no pay, and your patch gets redelivered free. There has never been an untracked Patch run and there never will be.

CHECKED BY — LIVE TRACE
02

Every unmarked box

Deliverable means unmarked and reachable. Skipping a street because it's steep isn't a shortcut, it's a failed run.

CHECKED BY — COVERAGE SCORE
03

"No junk mail" means no

Marked boxes are skipped — it's the law and it's basic respect. Skips are tallied separately on your report, so the coverage number is never padded.

CHECKED BY — SKIP TALLY
04

Fully inserted

All the way in. A corner flapping in the wind becomes litter by lunchtime, and litter with your logo on it is worse than no flyer at all.

CHECKED BY — SPOT AUDITS
05

No lawns, no bins, no bundles

One flyer, one letterbox. Dumping a stack is instant removal from the platform — it's the one strike nobody gets back.

CHECKED BY — AUDITS + REPORTS
06

Counted at pickup

Every batch is photographed and weight-checked at handover. The count on your proof report is the count that left the depot — not an estimate.

CHECKED BY — PICKUP PHOTO
07

No rain runs

Wet flyers are ruined flyers. Storms pause runs, you're told before the scheduled day, and the new date lands within 72 hours.

CHECKED BY — WEATHER LOG
08

Under 95% → we act first

Coverage below 95% auto-flags the run. We redeliver the shortfall within 5 business days — you find out from our email, not your own detective work.

CHECKED BY — AUTO-FLAG
WHEN A RUN FAILS

Rare. Handled. Documented.

H+0
Auto-flag

Coverage under 95% flags the run the moment it ends. No human has to notice.

D+5
Free redelivery

The shortfall is rewalked within 5 business days, with its own GPS trace appended to your report.

$
Or drop credit

Can't redeliver in the window? The undelivered portion comes back as drop credit — refunded where redelivery is genuinely impossible.

Householder? Got a flyer in a marked box, on your lawn, or bundled? Email standards@trypatch.com.au with the street — every report is traced to the exact run and acted on.

Hold us to all eight.

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